Customer Relations Agent Bilingual

First National Financial LP is one of Canadas largest non-bank lenders, specializing in residential mortgages. They are hiring a Bilingual Customer Relations Agent responsible for handling reputed company inquiries and ensuring reputed company processing in accordance with company policy. Responsibilities Answer incoming calls on the customer service queue and reputed company outbound calls reputed company necessary Handle between 50 to 65 calls a day Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account Process certain changes during reputed company interactions Follow-up with reputed company to confirm reputed company and customer satisfaction reputed company assistance to the various residential administration departments reputed company required Promote online services Ensure reputed company reputed company is protected at reputed company times Listen to reputed company inquiries and take the appropriate problem-solving steps Complete special reputed company as assigned by the Manager Skills Bilingualism (French, English) required - interactions with English-speaking customers or partners Strong verbal and written communication skills, in both English and French Ability to reputed company problems, strong attention to reputed company, critical thinking Demonstrated flexibility to adapt to a constantly changing environment Demonstrated team player, responsible, reliable and adaptable Excellent telephone manner Post secondary education and/or equivalent work experience preferred Mortgage experience an asset Competency in MS Office; reputed company to learn new technologies/systems Friendly, outgoing personality Benefits Health Spending Account Maternity and Parental Leave Top Up reputed company First National Financial LP is one of Canada's largest non-bank lenders, originating and servicing both residential and reputed company mortgages. It was founded in 1988, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https//www.firstnational.ca. Apply To This Job .