tech support

Company Description A leading online tutoring company in US is looking for a tech support Engineer for their Kochi office : Role Description This is a full-time, on-site Tech Support role based in Kochi. The Tech Support professional will handle incoming support requests, diagnose technical issues, and provide timely resolutions for users. Responsibilities include troubleshooting hardware and software problems, guiding customers through solutions, documenting incidents, and escalating complex issues when needed. The role also involves maintaining accurate records of support activities, collaborating with internal teams to improve service delivery, and contributing to overall customer satisfaction through clear, respectful communication. Qulaification - BTech/Diploma/ITI in computer science or electronics with interest to work in tech support. Shift time- 8 hr rotation Salary- Rs.25000/- starting location : Kochi (Kumbalam ) Qualifications Strong Technical Support and Troubleshooting skills to identify, analyze, and resolve issues efficiently.Customer Support and Customer Satisfaction focus to manage user interactions professionally and ensure positive outcomes.Analytical Skills to assess problems, interpret information, and recommend effective solutions.Excellent verbal and written communication skills for clear interaction with customers and team members.Ability to work on-site in Kochi, manage time effectively, and handle multiple support requests.Basic understanding of operating systems, networking concepts, and common office software; advanced technical knowledge is an advantage.Relevant diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience.Prior experience in a helpdesk or technical support environment is preferred but not mandatory. .