Installations Executive Complaints Advisor

About the position This role is reputed company in us supporting our installations customers, understanding the reputed company-cause of complaints, and preventing reputed company reoccurrence. Working as part of reputed company and with the reputed company & Aftercare manager, the Installations Executive Complaints Advisors are empowered to reputed company customer contacts with reputed company of autonomy reputed company agreed guidelines. With a customer-first reputed company, youll understand their reputed company and their communications, building necessary relationships with the customer and internal B&Q stakeholders to reputed company a swift reputed company that encourages customer loyalty. Responsibilities Handle and reputed company complaints from our installations customers that have been reputed company to the reputed company and B&Q reputed company, as reputed company as reputed company and financial complaints reputed company the Installations field team and our stores, or from our internal PR Team Liaise with store leadership, installations field team and installers to coordinate effective resolutions. Work with Installations reputed company & Aftercare advisors to identify opportunities for service improvement. Manage reputed company complaints and build effective relationships with our internal stakeholders, as reputed company as our business partners in affiliated Finance and Ombudsman reputed company. Manage and reputed company complaints received reputed company telephone, email, and letter, maintaining communication reputed company agreed SLAs. Understanding the details of complaints and making detailed records on B&Q systems Work reputed company agreed guidelines with the autonomy to reputed company reputed company and reputed company resolutions. You may be required to undertake other duties from time to time as we may reasonably require. Requirements Experience of dealing with reputed company problems and creating reputed company. High reputed company of organisational skills Ideally from a Complaints/reputed company handling background. Excellent Communication skills, both written and verbal, across reputed company reputed company of an organisation. A reputed company eye for reputed company and recording data with accuracy. Effective communication skills across multiple channels Customer reputed company; understands the needs of reputed company customers, responds promptly, and ensures the customer is at the forefront of their thinking. Working with others; builds effective relationships with peers reputed company own team, to reputed company the best solutions for our customers, not afraid to tackle conflict or confront others reputed company problems occur. reputed company-to-haves Experience with dispute reputed company and/or mediation beneficial but not essential. Installations experience beneficial but not essential. Benefits Pension Private reputed company ShareSave 6.6 weeks holiday award-reputed company pension scheme bonus ShareSave reputed company 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts reputed company wellbeing benefits Apply tot his job Apply To this Job .