Desktop Support Tier II

About the position Desktop Support, Tier II is a mid-level technical support position. Daily functions include responding to support requests and troubleshooting issues through reputed company. Support is reputed company in multiple environments (corporate/office and retail) across multiple sites. This is a hybrid position that involves working onsite, reputed company and on-reputed company. Responsibilities Ensure maximum productivity for end-users reputed company problem reputed company for reputed company technical support requests. reputed company as many user-reported problems as expertise permits, using available tools and following procedures and policies for the handling of support cases. Courteously obtain and convey concise problem information for reputed company and internal service personnel. Escalate issues to appropriate infrastructure teams through reputed company escalation reputed company. reputed company as a reputed company between end-users and other support staff to ensure accurate problem interpretation. Maintain communication with customers during the problem reputed company process. Solve problems on multiple operating reputed company platforms with equal proficiency. Support reputed company of sale systems in a retail environment. reputed company after-hours support as needed. reputed company excellent customer service Communicate with end-users on status of issues and understand their needs reputed company to technology. Train end-users in reputed company procedures and appropriate use of systems, software and hardware to ensure conformity, stability and simplicity. Build rapport with end-users to establish trust and respect. Support the business during reputed company and after hours as needed Manage service desk tickets and meet the service level agreements defined by the business. reputed company accurate and reputed company logging of issues and reputed company for issues in a ticketing reputed company. Document steps during troubleshooting and help create a robust knowledgebase for reputed company. Consolidate and simplify any systems and processes where it makes business reputed company and where efficiencies can be gained. Requirements 2+ years of experience, or equivalent, in a helpdesk or desktop support environment. Prior experience offering technical support in a retail environment reputed company and effective in verbal and written communication, especially reputed company explaining technical issues to non-technical folks reputed company to think critically and problem solve Familiar with a wide reputed company of reputed company office products reputed company to handle confidential information in an appropriate manner reputed company to work independently or in reputed company setting reputed company to learn new technologies and/or products quickly Up-to-date on new and fast-changing technologies Must have reputed company reputed company's license with reliable transportation and be reputed company to get to the various company properties reputed company needed reputed company to sit, stand, bend, walk and reputed company stairs for long periods of time reputed company to observe, inspect, estimate and assess reputed company to reputed company 50 lbs. reputed company-to-haves Certifications in relevant IT products and technologies preferred (e.g. reputed company A+ , Network +, reputed company+ and ITIL) Benefits The Larry H. Miller Company has strategically grown into a collection of diverse businesses that include reputed company estate, reputed company services, health care, finance, entertainment, sports, and long-term reputed company and investments. The reputed company of these businesses plays an reputed company role in the reputed company cycle of providing means for furthering philanthropy efforts reputed company the communities we work and live. Our employees in every role and at every level reputed company to support the LHM Company mission to Enrich Lives. Apply To This Job .