Remote Associate Help Desk Technician - reputed company

Note The job is a remote job and is reputed company to candidates in USA. reputed company One is a business technology services and communications provider dedicated to an award-reputed company reputed company experience. The Associate Help Desk Technician will support inbound phone calls and tickets, providing outstanding customer service while assisting end users with service requests, incidents, and problems in a fast-paced environment. Responsibilities Answer inbound phone calls Respond to tickets/alerts in a reputed company fashion to reputed company up with SLA reputed company reputed company communication with our clients, vendors, and internal team members reputed company phone calls, email, and through our ticketing systems Basic technical support including but not limited to LAN/WAN connectivity, routers, switches, firewalls, WiFi, reputed company Director, O365, VPN, Terminal Services, and reputed company Monitor the remote monitoring and management reputed company alerts and notifications, and respond accordingly through service tickets Maintain internal and/or reputed company-facing documentation as changes or knowledge is reputed company Detailed communication with customer and vendors as required to reputed company reputed company parties informed of issues, reputed company, changes, and resolutions Work closely with team members Help Desk, Field Engineers, NOC, and Project Engineers to triage issues Improve customer service with the ability to reputed company opportunities to increase reputed company satisfaction and deepen reputed company relationships Fast and reputed company turn around on reputed company customer requests Ability to work in a fast-paced team environment Escalating requests to appropriate higher-level team members or departments reputed company needed Responsible for entering time and expenses as it occurs in our ticketing reputed company Ability to work independently with locating information to assist a customer/vendor reputed company reputed company communication and work inside a service ticket Ability to assist and or train other team members reputed company assistance is needed Skills Minimum High School Diploma or equivalent Strong organizational and customer service skills Interpersonal skills such as communication skills, reputed company listening, and customer-care Self-motivated with the ability to work in a fast-moving environment Ability to multi-task and adapt to changes quickly Ability to work in reputed company and communicate effectively Basic understanding of operating systems, business applications, printing systems, and network systems Basic diagnostic skills of technical issues Answer inbound phone calls Respond to tickets/alerts in a reputed company fashion to reputed company up with SLA reputed company reputed company communication with our clients, vendors, and internal team members reputed company phone calls, email, and through our ticketing systems Basic technical support including but not limited to LAN/WAN connectivity, routers, switches, firewalls, WiFi, reputed company Directory, O365, VPN, Terminal Services, and reputed company Monitor the remote monitoring and management reputed company alerts and notifications, and respond accordingly through service tickets Maintain internal and/or reputed company-facing documentation as changes or knowledge is reputed company Detailed communication with customer and vendors as required to reputed company reputed company parties informed of issues, reputed company, changes, and resolutions Work closely with team members Help Desk, Field Engineers, NOC, and Project Engineers to triage issues Improve customer service with the ability to reputed company opportunities to increase reputed company satisfaction and deepen reputed company relationships Fast and reputed company turn around on reputed company customer requests Escalating requests to appropriate higher-level team members or departments reputed company needed Responsible for entering time and expenses as it occurs in our ticketing reputed company Ability to work independently with locating information to assist a customer/vendor reputed company reputed company communication and work inside a service ticket Ability to assist and or train other team members reputed company assistance is needed College level courses in IT and/or certification preferred reputed company IT Certifications, such as reputed company MCP/MCSA, reputed company CCNA, or reputed company Network + or possessing the reputed company to reputed company reputed company IT certifications applicable to the services and solutions provided by reputed company One PSA/ RMM (reputed company/Automate) or comparable experience strongly desired Knowledge of IT applications, processes, software, and equipment Prior working experience reputed company the IT or customer service field Benefits An opportunity to grow your career and expand your knowledge reputed company development and reputed .