Help Desk Specialist (Bhopal Jn.)

Company Description Metatag Solution is a software development and digital transformation company specializing in custom web applications, mobile apps, SaaS platforms, AI-powered solutions, and cloud-based applications. Founded in 2023, the company partners with startups, SMEs, and enterprises to turn creative ideas into scalable digital products using technologies such as Laravel, PHP, React.js, Next.js, Node.js, Flutter, and Python. Metatag Solution delivers secure, high-performance, and user-friendly applications, offering consulting, development, testing, deployment, and long-term support to clients worldwide. The team also provides ERP/CRM development, eCommerce solutions, UI/UX design, API integration, cloud and DevOps services, digital marketing, and SEO. Its LinkedIn specialties include Custom Software Development, Web and Mobile App Development, SaaS Development, AI Solutions, ERP/CRM Development, eCommerce Development, UI/UX Design, API Integration, Cloud Solutions, DevOps, Digital Marketing, and SEO Services. Role Description This is a full-time, on-site Help Desk Specialist role based in the Greater Bhopal Area. The Help Desk Specialist will provide first-line technical support for desktop computers, software applications, and network-related issues, responding to support tickets, calls, and emails from internal users and clients. Day-to-day responsibilities include diagnosing and troubleshooting hardware and software problems, guiding users through solutions, documenting incidents and resolutions, and escalating complex issues to higher-level technical teams when needed. The role involves maintaining accurate records of assets and configurations, assisting with system setups, updates, and basic installations, and contributing to knowledge base articles and user guides. The Help Desk Specialist will collaborate closely with development, operations, and IT teams to ensure timely, professional, and customer-focused support. Qualifications - Candidates .