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Tech Support Engineer Voice Process (Chennai)

KritiLabs Technologies · Chennai

📅 19/08/2026
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Why Choose Kritilabs - Collaborative Culture: Join a team of diverse professionals who collaborate, inspire, and support each other in achieving common goals. - Opportunities for Growth: We are committed to helping our employees grow both personally and professionally through training, mentorship programs, and career development initiatives. - Innovative Projects: Work on cutting-edge projects and initiatives that challenge conventional thinking and push the boundaries of innovation. - Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and offer flexible work arrangements to accommodate our employees' needs. - Competitive Benefits: Enjoy a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Careers At KritiLabs, we believe in fostering a dynamic, innovative, and inclusive work environment where every individual's contributions are valued and celebrated. We're always on the lookout for talented individuals who are passionate about making a difference and driving positive change in their fields. Tech Support Engineer Voice Process - TS45934 Summary: Electronics Engineers with good knowledge of engineering concepts, who needs to manage and provide online support for device troubleshooting, maintenance and replacements at the various operational locations. Key Responsibilities: - Provide technical support to the operations team on device maintenance, trouble shooting and replacements. - Learn and train operations team members based on good knowledge of product and solutions. Update records on support provided, maintenance and trouble shooting. - Voice Process: Handle incoming calls, emails, or chats from customers regarding technical issues. - Provide step-by-step solutions or escalate unresolved issues to higher-level support. - Reach out to customers for follow-ups, issue resolution, or proactive technical checks. - Conduct feedback calls post-resolution or after installations/updates. - Maintain detailed records of calls and outcomes in CRM tools. - Provide real-time voice-based assistance to customers experiencing technical problems. - Maintain detailed records of calls and outcomes in CRM tools. - Guide customers verbally through troubleshooting steps. - Ensure transparent documentation of issues discussed and actions taken. Qualification: - Provide technical support to the operations team on device maintenance, troubleshooting and replacements. - Good knowledge in electronics engineering concepts (BE or Diploma in Electronics/EEE/Mechatronics only). - Experience in working with teams will be an added advantage. - Fluency in Hindi, English and one regional language is mandatory as mentioned below in the language section. Location: Chennai Experience: 0 2 years Languages: Malayalam & Hindi (require fluency in both languages). Kanada & Hindi (require fluency in both languages). Tamil & Hindi (require fluency in both languages). .
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