IT Helpdesk Support Specialist (Mumbai)

Job Title: IT Helpdesk Support Specialist - Laboratory IT (Pharmaceutical Manufacturing) Overview: We are seeking an experienced IT Helpdesk Support Specialist to join our team and provide technical assistance for Laboratory IT systems in pharmaceutical manufacturing. The ideal candidate will have expertise in IT support, familiarity with GXP and GMP regulations, and a strong background in supporting laboratory operations. This role offers an exciting opportunity to contribute to the efficiency and compliance of our laboratory IT infrastructure within the pharmaceutical manufacturing environment. Key Responsibilities: Provide technical support and troubleshooting assistance for Laboratory IT systems, including hardware, software, and network infrastructure. Collaborate with laboratory staff and IT teams to address technical issues, ensure system reliability, and minimize downtime in compliance with GXP and GMP regulations. Perform routine maintenance tasks, including system updates, backups, and security patches, to maintain the integrity and security of laboratory IT systems. Assist in the implementation of new IT systems and technologies, ensuring seamless integration with existing laboratory workflows and compliance requirements. Document support activities, including incident reports, service requests, and resolution procedures, to maintain a comprehensive record of IT support activities and compliance efforts. Stay updated with industry trends and best practices in Laboratory IT support, GXP/GMP regulations, and emerging technologies to enhance the efficiency and effectiveness of IT support services. Qualifications and Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. 5 to 7 years of working experience Proven experience in IT support roles, preferably in a laboratory or pharmaceutical manufacturing workplace. Familiarity with GXP and GMP regulations, with experience in implementing and maintaining compliant IT sy .