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Handle live customer chat interactions by providing timely, accurate, and professional assistance, while independently resolving customer inquiries and delivering a seamless customer experience. Strive to achieve first-contact resolution through a single chat interaction whenever possible, ensuring customer inquiries are resolved within established turnaround time and service level expectations. Document key notes and outcomes from each chat so that other experts can refer back to them later. Provide customers with accurate guidance and recommended next steps while ensuring full adherence to applicable tax laws, regulations, and compliance requirements.
Fund System Support AssociateIQ-EQ · IQEQ Hyderabad, Tower 2, 7th floor, Phoenix Equinox Towers, Diamond Hills, RSM, Gachibowli, Hyderaba, Telengana, India