Remote HR Shared Services Tier 1 Corporate

Note: The job is a remote job and is open to candidates in USA. MGM Resorts International is a leading entertainment and hospitality company seeking individuals to create unique experiences for guests. The HR Shared Services Tier 1 role serves as the first point of contact for employee assistance and information, handling inquiries and resolving issues in accordance with company policies.ResponsibilitiesRespond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes; this will include telephone, chat and e-mail interactionsResolve cases in professional, sensitive, customer-focused manner in accordance with company policies and proceduresEscalate complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to dateInterface with internal and external resources to furnish or obtain needed information to close cases not escalatedRefer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriateMaintain high degree of confidentialitySkillsHas a High School Diploma or GEDOne 1+ years of prior experience in customer service or inbound call centers or related experienceMust be 18 years of age or olderBenefitsHealth & Income Protection benefits (for eligible employees)Professional and personal development opportunities through employee programs and network groupsFree meals in our employee dining roomFree parking on and off-shift at all MGM Resorts propertiesWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discountsCompany OverviewMGM Resorts International is a hospitality firm that operates casinos, restaurants, and recreational resorts. It was founded in 1986, and is headquartered in Las Vegas, Nevada, USA, with a workforce of 10001+ employees. Its website is http://mgmresorts.com. Apply To this Job .