Senior Designer Colour Service

BIRLA OPUS - JOB DESCRIPTION Senior Colour Designer Position Level: Senior Executive Level Department: Customer Experience - Decor (Vidya's Team) Reports To: Lead Decor (Vidya) Location: Pan India Employment Type: Full-Time Job Purpose Lead comprehensive color service delivery and customer consultation excellence while managing specialized color services, shade card development, and color studio operations Strategic Context & Scope Business Impact: Color service excellence across all customer consultation touchpoints with direct responsibility for specialized color services, shade card development, and color studio operations supporting customer decision-making and satisfaction. Core Competencies Required Color Service Expertise: Advanced knowledge of color consultation, customer service delivery, color matching, and personalized color recommendation methodologies Design & Creative Skills: Expertise in color design, visual presentation, photography, and creative asset development for color communication Customer Consultation: Strong capabilities in customer interaction, needs assessment, solution development, and satisfaction assurance Technical Color Knowledge: Understanding of color science, product specifications, color accuracy, and technical color applications Key Result Areas & Strategic Accountabilities 1. Specialized Color Service Delivery Color Snap Service Excellence: Manage comprehensive Color Snap service delivery ensuring 2-day turnaround time, quality recommendations, and customer satisfactionSFA Integration: Coordinate Color Snap service with Sales Force Automation systems maintaining process efficiency and lead conversion trackingService Quality Monitoring: Monitor color recommendation quality through customer feedback, conversion tracking, and service impact analysisPerformance Reporting: Generate quarterly reports on service performance, lead-to-sale conversions, and customer satisfaction metrics2. Shade Card Development & Product Support Product-Specific Shade Cards: Curate and develop product-specific shade cards using insights from product and marketing teamsColor Validation: Validate digital and print colors for Allwood and other product categories ensuring accuracy and consistencyShade Card Innovation: Develop unique shade card formats and content enhancing customer color selection experienceContent Finalization: Finalize shade card content ensuring brand consistency, technical accuracy, and customer usability3. Color Studio Operations & Content Creation Studio Management: Manage in-house color studio operations including photography, content creation, and visual asset developmentPhotography & Art Direction: Conduct professional photoshoots, provide art direction, and edit images using advanced editing tools including AIContent Archiving: Maintain comprehensive color content archive and enhance e-commerce product listings with high-quality visual assetsTraining Material Creation: Create color training materials, presentations, and visual aids supporting internal and external training programs4. Customer Color Consultation & Support Expert Consultation: Provide specialized color consultation services for complex projects, high-value customers, and technical color requirementsCustomer Education: Develop customer education initiatives covering color selection, application techniques, and maintenance guidanceSolution Development: Create customized color solutions addressing specific customer needs, project requirements, and design objectivesCustomer Satisfaction: Ensure superior customer satisfaction through expert service delivery, follow-up processes, and continuous improvement .