Business Development Manager BPO

Job Description: Business Development Manager (BPO) Position Overview Role: Business Development Manager BPO Location: Noida Sector 63, Uttar Pradesh (Work from Office) Job Type: Full-Time Experience: 2+ Years in BPO/ITES Business Development Salary: 30,000 50,000 per month + Performance-Based Incentives Industry: BPO / ITES / Customer Support / Sales About the Role We are looking for an experienced and result-oriented Business Development Manager to lead our BPO business development activities. In this role, you will generate new domestic and international business opportunities. The ideal candidate possesses a strong network and a proven track record in acquiring BPO, Call Center, Customer Support, Sales, Lead Generation, Technical Support, and Back-Office projects. Key Responsibilities Project Acquisition: Identify and secure new BPO/Call Center projects from both domestic and international clients. Lead Generation: Source high-quality leads via LinkedIn, email marketing, cold calling, networking, references, and online platforms. Relationship Management: Build and maintain strong ties with Founders, CEOs, business owners, and procurement teams. End-to-End Sales Lifecycle: Manage the complete pipeline from lead generation and qualification to proposal, negotiation, closure, and onboarding. Service Expansion: Pitches solutions across diverse domains including voice, non-voice, inbound, outbound, sales, tech support, KPO, and back-office processes. Strategic Partnerships: Explore sub-vendor outsourcing, white-label agreements, and strategic alliance opportunities. Commercial Negotiation: Finalize commercials, pricing structures, Service Level Agreements (SLAs), and client contracts. Process Transition: Coordinate closely with internal operations and management teams for successful client onboarding. Pipeline Reporting: Maintain a transparent sales pipeline and provide structured reports on leads, meetings, and conversion rates. Requirements & Qualifications Experience: Minimum 2 years of dedicated experience in BPO/ITES Business Development. Geographic Focus: Prior experience or existing networks in acquiring projects from the USA, Canada, UK, Australia, and India is highly preferred. Domain Knowledge: Deep understanding of the BPO outsourcing industry, international processes, and delivery models. Communication: Exceptional verbal, written, negotiation, and high-impact presentation skills. Tools Savvy: Highly proficient in LinkedIn Sales Navigator, email outreach software, and CRM platforms. Background: Previous experience with BPO/KPO firms, call centers, lead generation agencies, or BPO consultancies is a major advantage. Key Performance Indicators (KPIs) Number of qualified BPO leads generated. Client meetings and demos successfully scheduled. Accuracy and volume of proposals submitted. Volume of new clients acquired and monthly revenue generated. Final conversion/closure rate and client retention score. .