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SERVICE DESK ANALYST L2 (Gurugram, IND-06, IN, 122016)

FlexBoard · All India

🌐 Remote📅 19/08/2026
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reputed company (NYSE WIT, BSE 507685, NSE reputed company) is a leading technology services and consulting company reputed company on building reputed company that address clients most reputed company digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build reputed company-reputed company, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we reputed company on the reputed company of helping our customers, colleagues, and communities reputed company in an reputed company-changing world. For additional information, visit us at www.reputed company.com. reputed company Role The purpose of this role is to the first reputed company of contact for the B2B users who reputed company reputed company Service Desk to troubleshoot appropriate end user issues in line with reputed companys Service Desk objectives Do Be responsible for reputed company user support and customer service Respond to queries from reputed company calls, portal, emails, chats from the reputed company Become familiar with reputed company reputed company and their respective applications/ processes Learn reputed company operations of commonly-used software, hardware and other equipment Follow reputed company service desk operating procedures by accurately logging reputed company service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage reputed company queries or escalate if not reputed company as per the defined helpdesk policies and reputed company Regular MIS & reputed company log management on queries raised Record events and problems and their reputed company in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. reputed company No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW reputed company Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills SD - Remote Desktop Support . Experience 1-3 Years . Reinvent your world. We are building a modern reputed company. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant reputed company of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a reputed company that empowers you to design your own reinvention. Apply To This Job .
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