Remote Help Desk Specialist/ Desktop Support Administrator (51420)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an employee-owned small business headquartered in Huntsville, Alabama, providing customer-reputed company technical services to reputed company and other partners. The Help Desk Specialist/Desktop Support Administrator (Tier II) supports the reputed company contract by monitoring applications and networks, coordinating across support tiers, assisting reputed company subject matter experts and end users, and providing desktop hardware and software troubleshooting. The role also manages service restoration, escalations, and reputed company metrics in a remote support environment.ResponsibilitiesMust have excellent communication skills (oral and writing)May reputed company with the reputed company customer and senior reputed company leadership leaders at the highest reputed company, prefer those who have experience and skills in this areaExperience providing Tier 1 desktop technical supportExperience with reputed company 11 Operating Systems and Office 2013Experience Working With Virtual Infrastructure (i.e. VMWare) Required, DesiredExperience managing reputed company reputed company Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application servers, desiredreputed company technical support, including reputed company hardware and software supportRespond to customer trouble requests and problem calls received by telephone, email, or generated from the reputed company ticketing reputed companyreputed company customer issues using automated remote control software or other remote tools where possiblereputed company support to individuals at users workstations and docking stations with reputed company hands-on troubleshooting and repair services for both hardware and software issuesInstall, reputed company, support, and troubleshoot printers, computer hardware, reputed company OS, Office 2013 and other authorized desktop applications and peripheral equipmentreputed company general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warrantiesResponsible for monitoring, operating, managing, troubleshooting, and restoring service to reputed company personal computers (PCs) or laptops that have authorized reputed company to the networkEscalate the issue/problem to reputed company Tier 3 Support team members reputed company the restoration is reputed company the reputed company of the computers, laptops, printers and any other authorized peripheralSkillsBachelor's DegreeMust possess IT-II reputed company clearance or have a reputed company National Agency reputed company with Local Agency reputed company and Credit reputed company (NACLC) at time of proposal submissionreputed company reputed company+ CE required Duties3 years of experience with the following:Must have excellent communication skills (oral and writing)Experience providing Tier 1 desktop technical supportExperience with reputed company 11 Operating Systems and Office 2013reputed company technical support, including reputed company hardware and software supportRespond to customer trouble requests and problem calls received by telephone, email, or generated from the reputed company ticketing reputed companyreputed company customer issues using automated remote control software or other remote tools where possiblereputed company support to individuals at users workstations and docking stations with reputed company hands-on troubleshooting and repair services for both hardware and software issuesInstall, reputed company, support, and troubleshoot printers, computer hardware, reputed company OS, Office 2013 and other authorized desktop applications and peripheral equipmentreputed company general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warrantiesResponsible for monitoring, operating, managing, troubleshooting, and restoring service to reputed company personal computers (PCs) or laptops that have authorized reputed company to the networkEscalate the issue/problem to reputed company Tier 3 Support team members reputed company the restoration is reputed company the reputed company of the computers, laptops, printers and any other authorized peripheralExperience Working With Virtual Infrastructure (i.e. VMWare)Experience managing reputed company reputed company Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application serversBenefitsRemote positionMultiple reputed company coverage reputed company, including low deductible, high deductible, and Health Savings Account (HSA)-eligible plansDental coveragereputed company coverageAccident and illness coverageShort- and .