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A company is looking for a Senior Customer Support Analyst to provide advanced technical support and mentorship within a remote customer support team. Key Responsibilities Solve complex technical issues for both Kami and Book Creator that frontline analysts cannot resolve Act as the primary expert for the support desk, handling technical escalations and leading customer troubleshooting calls Deliver training and mentorship to support analysts to enhance their diagnostic skills and improve resolution rates Required Qualifications 3+ years of experience in a customer support or technical analyst role within a SaaS or EdTech environment Advanced technical aptitude with experience in troubleshooting software issues and using help desk tools Demonstrated ability to mentor or lead others with a patient and empathetic approach Experience with US K-12 and Higher Education customers is highly desirable A proactive mindset, capable of managing high-pressure escalations while supporting a distributed team Apply To this Job Company : Kami Buyer LLC (Notable Inc) Salary : Work from home .