Hiring for Technical Support/ Service desk

DescriptionWe are seeking a dedicated Technical Support/Service Desk professional to join our team in India. The ideal candidate will have 1-5 years of experience in providing exceptional customer support and troubleshooting technical issues. You will be the first point of contact for customers seeking assistance with our products and services. ResponsibilitiesProvide technical support to customers via phone, email, or chat.Diagnose and resolve technical issues related to software and hardware.Maintain detailed records of customer interactions and issues in the ticketing system.Collaborate with other team members to improve service delivery and customer satisfaction.Assist in the development of technical documentation and user guides.Train customers on product usage and best practices. Skills and QualificationsBachelor's degree in Computer Science, Information Technology, or a related field.1-5 years of experience in technical support or service desk roles.Strong understanding of operating systems (Windows, macOS, Linux).Familiarity with networking concepts and troubleshooting.Experience with ticketing systems (e.g., JIRA, ServiceNow).Excellent communication skills, both verbal and written.Ability to work independently and as part of a team.Strong problem-solving skills and attention to detail.Contact Veera-9071318133 .