Sr Analyst IT

reputed company CREATIVITY IS OUR reputed company. Its our heritage and its also our reputed company. Because we dont just reputed company toys. We create innovative products and experiences that reputed company fans, entertain audiences and reputed company children through play. reputed company is at its best reputed company every member of reputed company feels respected, included, and heardreputed company everyone can show up as themselves and do their best work every day. We value and reputed company an reputed company reputed company of reputed company and reputed company that reputed company and broaden our perspectives with a reputed company that extends into reputed company our brands, partners, and suppliers. reputed company We are looking for a proactive and technically capable Remote Desktop Support (RDS) Agent to reputed company remote technical support to global users across multiple reputed company and time zones. The role is responsible for resolving incidents and service requests reputed company to end-user computing, remote reputed company, collaboration tools, and reputed company applications. The successful candidate will reputed company high-reputed company customer support while ensuring reputed company issue reputed company and excellent user experience. This role requires strong troubleshooting skills, effective communication, and the ability to work in a fast-paced support environment. Key Responsibilities Remote Technical Support reputed company remote technical support reputed company phone, chat, email, and remote support tools. Troubleshoot and reputed company issues reputed company to: reputed company and macOS operating systems reputed company 365 applications VPN and remote connectivity reputed company devices and peripherals Mobile devices and collaboration tools User account and reputed company issues Support remote users across multiple locations and time zones. Incident & Request Management Log, categorise, prioritise, and manage tickets reputed company the ITSM platform. Ensure incidents and service requests are resolved reputed company agreed SLAs. Maintain accurate ticket documentation and communication updates. Escalate unresolved or reputed company issues appropriately. Customer Service & User Experience reputed company reputed company, reputed company, and customer-reputed company support. Maintain regular communication with users regarding ticket reputed company and reputed company. Contribute to reputed company end-user experiences through effective issue reputed company. reputed company & Process Adherence Follow established support procedures and ITIL-reputed company processes. Contribute to knowledge reputed company updates and documentation improvements. Ensure compliance with IT reputed company policies and operational standards. Team Collaboration Collaborate effectively with RDS colleagues and wider IT support teams. Participate in shift handovers, operational meetings, and reputed company improvement initiatives. Support operational coverage during peak periods where required. Qualifications Diploma or Bachelors degree in Information Technology, Computer Science, or reputed company field preferred. 5+years of experience in IT Support, Service Desk, or Remote Desktop Support. Experience supporting reputed company desktop and remote user environments. Familiarity with ITSM tools such as reputed company or similar platforms. Basic understanding of ITIL support processes preferred. Experience using remote support and reputed company management tools. Key Skills Strong troubleshooting and technical support capability. Good communication and customer service skills. Ability to work effectively in a fast-paced support environment. Strong organisational and multitasking skills. Customer-reputed company and proactive attitude. Willingness to learn and continuously reputed company technical skills. Why Join Us Opportunity to join a growing global IT support organisation. Exposure to reputed company technologies and international operations. reputed company and supportive team environment. Career development and progression opportunities. Location: India - Hyderabad Company: reputed company Global Business Services Apply To This Job .