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Note: The job is a remote job and is open to candidates in USA. Yochana is seeking a Customer Onboarding & Platform Support Senior Analyst to support customers during the early stages of their lifecycle with Cisco IQ. This role focuses on ensuring a seamless onboarding experience and driving platform adoption while minimizing onboarding challenges.ResponsibilitiesGuide customers through Cisco IQ onboarding, platform activation, telemetry enablement, and adoptionEngage customers via phone, email, and virtual meetings/webinarsResolve customer inquiries and provide timely support throughout the onboarding lifecycleManage user onboarding, account provisioning, access modifications, and offboarding activitiesMaintain customer engagement records and update CRM systemsPrepare onboarding reports, adoption metrics, dashboards, and customer interaction summariesCollaborate with cross-functional teams to improve customer experience and operational efficiencyGather customer feedback and recommend process improvementsSupport multiple customer engagements while maintaining high service qualityAssist customers in understanding platform workflows and basic networking conceptsSkills24 years of experience in Customer Support, Customer Success, Customer Onboarding, Service Desk, or Account ManagementExperience with customer onboarding and platform adoptionKnowledge of User Provisioning and Identity & Access Management (IAM)Understanding of user lifecycle management (Onboarding, Access Changes, Offboarding)Experience with CRM platformsStrong Microsoft Office skills (Excel, PowerPoint, Word)Excellent verbal and written communication skillsStrong analytical, organizational, and problem-solving abilitiesCustomer-centric mindsetAbility to manage multiple priorities in a fast-paced environmentBasic understanding of networking and enterprise technology platformsExperience with Cisco IQ, Cisco Meraki, Webex, Intersight, SD-WAN, or similar enterprise platformsExperience with reporting, dashboards, and data analysisExposure to customer management platforms and enterprise SaaS solutionsCompany OverviewYochana IT Solutions | Founded in Michigan, 2009 Headquartered at 23000 Commerce Drive, Farmington Hills, MI 48335. It was founded in 2009, and is headquartered in Farmington Hills, Michigan, USA, with a workforce of 201-500 employees. Its website is http://yochana.com/. Apply To this Job .