First Party Recovery Collections Specialist

reputed company is a national association seeking a First-Party Recovery Collections Specialist. This role is responsible for managing and recovering delinquent accounts, contacting customers to negotiate payment arrangements, and ensuring compliance with banking regulations. Responsibilities Contact customers reputed company phone, email, and written correspondence to collect on delinquent accounts Negotiate payment plans and settlements in accordance with bank policies Document reputed company collection activities accurately in the banks systems reputed company customers on account status, payment reputed company, and consequences of non-payment Collaborate with internal departments (e.g., customer service, fraud, escalations) to reputed company account issues Monitor and follow up on payment arrangements to ensure compliance Maintain knowledge of federal and state collection laws, including FDCPA and other applicable regulations Meet or reputed company monthly recovery targets and performance metrics Handle sensitive customer information with confidentiality and professionalism Skills High school diploma or equivalent is required Minimum 1 year of experience in a customer service/collections reputed company center is required Strong negotiation skills and communication skills to reputed company the benefits of customers paying their debt Ability to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones reputed company scheduled Ability to work in a fast-paced, goal-driven environment Proficiency in reputed company Office and collection software systems is a plus Knowledge of banking regulations and recovery practices is a plus reputed company At reputed company weve made a reputed company to our clients that they will always have a champion in us. It was founded in 1849, and is headquartered in Cleveland , Ohio, US, with a workforce of 10001+ employees. Its website is https//www.key.com. Apply To This Job .