O2C Specialist

About This Role 3 to 5 years of experience Skills: OTC, Accounts receivable Role : Billing and CAA Analyst Experience Required: 35 years Work Mode: Work from office, 4 days a week Role Overview We are looking for a detail-oriented Billing and Cash Application Analyst (CAA) to manage receipt entries, intercompany journal entries, accounts receivable reconciliations, and customer collections coordination. The ideal candidate will have strong communication skills and the ability to work cross-functionally with multiple stakeholders. Key Responsibilities Billing Generate and issue customer invoices accurately and within defined timelines Send customer outstanding statements and No Dues Certificates (NDC) Process credit memos, debit memos, and invoice adjustments as required Update the ERP invoice report to support cash application closure Maintain accurate customer master data (billing addresses, payment terms, contacts) in ERP Cash Application (CAA) Create receipt entries in ERP and process journal entries (JEs) for payments received in one entity against invoices raised by another entity within the group Apply/allocate incoming payments (wire, ACH, check, credit card) against correct customer accounts and invoices Investigate and resolve unapplied/unidentified cash and short/excess payments Review customer reports and share overdue statements with the relevant team Monitor and manage customer any billing queries from customers Track Days Sales Outstanding (DSO) and support initiatives to improve collection efficiency Prepare AR aging analysis and highlight high-risk/delinquent accounts to management Perform bank reconciliation related to customer receipts Handle month-end AR and GST reconciliations from ERP to the tax/compliance portal Support write-off and bad debt provisioning process as per company policy General / Cross-Functional Coordinate with PMOs, and Business team, including attending relevant meetings Perform balance sheet reconciliations Respond to and support audit-related queries Ensure adherence to internal controls and compliance requirements in billing and cash application processes Prepare and maintain SOPs/process documentation for billing and CAA activities Support system/process improvement and automation initiatives within AR Required Skills & Qualifications 35 years of experience in billing, cash application, or accounts receivable functions Working knowledge of ERP systems (e.g., NetSuite, SAP, Oracle, or similar) Strong understanding of AR processes, GST reconciliation, and balance sheet reconciliation Good verbal and written communication skills is a must Ability to coordinate effectively with cross-functional teams Strong attention to detail and accuracy in financial data entry Sound knowledge of cash applications, invoice-to-cash cycle, and deduction/dispute management Proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, reconciliation formulas) Analytical and problem-solving skills to identify and resolve discrepancies Ability to work under deadlines, especially during month-end/quarter-end close Basic understanding of GST/indirect tax as applicable. Willingness to work from office 4 days a week Preferred Qualifications Bachelor's degree in Commerce, Accounting, Finance, or related field Prior experience in a shared services or GCC (Global Capability Center) environment Exposure to intercompany accounting and multi-entity reconciliations Knowledge of India GST-related billing and compliance requirements will be an added advantage .