Product Owner, Retail Payments

Job Summary The Product Owner (PO) is a sole person (not a committee), who is responsible for owning the end-to-end customer journeys and product vision & lifecycle. They have a delegated authority and empowerment to prioritize the product backlog to maximize the value of our products or services for both our customers and our business. Their core ethos is to make informed decisions to ensure each investment decision results in the maximum (as measured by OKRs) outcome balancing both short-medium- and long-term horizons. Key Responsibilities Collaborate with stakeholders to define and maintain a clear product vision and roadmap that aligns with the Hives and Banks objectives. Own and prioritize the squads backlog, ensuring user stories are well-defined, refined and aligned to product roadmap, achieving Hive/Domains strategic outcome and scorecard priorities. Align business stakeholders and technology partners to ensure a clear common objective. Ensure the squad understand the why, the purpose and the mission. Lead the squad to deliver relevant and impactful features balancing quality and speed. Be an active participant in Agile ceremonies and foster a culture of continuous improvement together. Own the overall product quality and outcomes by adoption key agile processes (e.g. DOR & DOD) Have awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value. Display exemplary conduct and live by the Groups Values and Code of Conduct. Product Leadership, Engagement & Strategy Champion the voice of the customer Build and maintain close rapport with key stakeholders ie Hive Lead, Domain Tech Lead, Engineering Lead, UI/UX Designers, Business stakeholders to influence outcomes. Works closely with stakeholders to ensure that backlog are aligned to businesss values and OKR. Manage and facilitate prioritization discussion with relevant stakeholders on Sprint backlog and Quarterly Backlog Perform regular review and identify area of improvement/optimization on the product or on workflow. Build and foster a delivery excellence culture through leadership and direction. Instil a high-performance culture and true self-organizing team by empowering the Squad, celebrate achievements, learning from reviews/feedback and conducting retrospective for continuous improvement. Accountable for ensuring compliance and risk adherence of products and service, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained. Product Discovery and Experimentation Champion and integrate a culture of evidence driven decision making Optimize business value of the product or serve by ensuring timely delivery of the right solutions based on customer validated and business viable features and initiatives. Utilize data analytics / feedback to generate idea or identify opportunity of improvement and validate these ideas or opportunities using discovery canvas toolkit or lo-fi prototype. Instil MVP approach or fail-fast concept which allows the Squad to achieve result/output with minimal investment or effort. Product Delivery and Execution Adopt and embed both Change Delivery Standard (CDS) and Groups Enterprise Software Delivery Lifecycle (eSDLC) throughout the lifecycle of the product or service. Utilize enterprise tools like ADO, to manage sprint and to plan/track backlog items. Owns and defines the DOR to ensure all backlog items are well-prepared for efficient development process and increase the likelihood of delivering high-quality product/service that meet business and customer needs. Owns and defines the DOD to ensures that completed work meets the expected quality standards and is ready for release. Lead and drive the Squad in defining both functional and non-functional requirements for the backlog items, ensuring the products or services meets business and customer need while maintaining high-level of performance reliability, secured and scalable. Adopt a standardized user story writing with Gherkin language for clarity. Monitor core efficiency metrics (ie Speed-to-Production, Say-Do Ratio) and identify potential blockers/challenge which could result in delays. Review testing criteria, scenarios and use cases to ensure that products meet Groups quality standard and business needs. Accountable to provide signoff on shippable product once it has met both DOD (acceptance criteria) and fulfilled testing standards for functionality and performance. Conduct pre-implementation session with stakeholders which include product demo and planning for transition and Go-Live. Perform sprint retrospective and review session with squad to encourage a growth mindset and continuous improvement. Product Analytics .