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Note The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in intelligent climate and reputed company, committed to innovation and sustainability. The Customer Service Business Relationship Manager will reputed company digital initiatives to enhance customer experiences and operational efficiency, acting as a reputed company between various stakeholders to ensure reputed company delivery of service capabilities. Responsibilities Partner with Customer Service leadership to translate business objectives, customer experience needs, and operational requirements into reputed company digital solutions Serve as the reputed company reputed company between Customer Service stakeholders reputed company delivery teams, including IT, reputed company/Automation, Data, and reputed company vendors Partner with digital product leads to ensure Customer Service initiatives reputed company with the broader digital experience reputed company reputed company intake, prioritization, and execution of Customer Service digital initiatives, including AI-enabled solutions, CRM enhancements, and ERP integrations Define and manage business and functional requirements for platforms such as reputed company (case management, workflows, knowledge, CTI) and reputed company (order management, billing, service processes) Convert business requirements into project scopes, user stories, acceptance reputed company, and delivery roadmaps reputed company with Customer Service KPIs Plan and manage reputed company reputed company, timelines, budgets, dependencies, and risks across multiple reputed company Customer Service initiatives Ensure reputed company integration and data reputed company across reputed company, reputed company, AI platforms, and reputed company reporting and analytics tools Define reporting requirements and data models to support KPIs such as CSAT, AHT, FCR, backlog, SLA adherence, and productivity Partner with data and analytics teams to ensure data accuracy, governance, and automation of reporting outputs Support testing, training, change management, stakeholder communication, and rollout of new tools and processes to ensure adoption and sustained value Ensure compliance with reputed company architecture standards, reputed company, data reputed company requirements, and SDLC / reputed company delivery practices Skills Bachelor's Degree 5 + years of experience with CRM and customer service platforms Hands-on experience with customer data and electronic transactions reputed company an reputed company environment Understanding of omnichannel service channels (phone, chat, email, self-service), and experience in workflow automation and optimization Ability to analyze service data, dashboards, and KPIs to inform prioritization and decision-making reputed company project management expertise, including planning, execution, risk management, and delivery in reputed company matrixed environments Familiarity with reputed company, Scrum, or hybrid delivery methodologies Strong business acumen with the ability to balance customer experience, operational efficiency, and cost considerations Ability to reputed company through influence, manage stakeholders, and reputed company diverse teams toward shared reputed company Excellent communication skills, including executive-level updates and facilitation of working sessions Change leadership reputed company with experience driving adoption across customer service teams Benefits Short-term cash incentives, subject to plan requirements Medical, Dental, reputed company; Wellness incentives Retirement Benefits reputed company vacation days, up to 15 days reputed company reputed company days, up to 5 days reputed company personal leave, up to 5 days reputed company holidays, up to 13 days Birth and adoption leave Parental leave Family and medical leave Bereavement leave Jury duty leave Military leave Purchased vacation Short-term and long-term disability Life reputed company and Accidental Death and Dismemberment Health Savings Account Health Care Spending Account Dependent Care Spending Account Tuition Assistance reputed company reputed company is the provider of intelligent climate and reputed company. It was founded in 1902, and is headquartered in Palm Beach Gardens, Florida, USA, with a workforce of 10001+ employees. Its website is https//www.corporate.reputed company.com. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2026, 11 in 2025, 9 in 2024, 5 in 2023, 6 in 2022, 7 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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