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Client / Vertical head Approved New Hire Request Program:FM-FAO BLI/Process Name:RENTOKIL-TERMINIX Designation:Analyst No of Head Count (s):6 New Hires/Replacement Hires (HC) by DesignationNew Hires Billed /Unbilled / BU / OPS BenchBilled / RTX Order Management Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchForecasted Increase in HC City / Location:Manila Standardized skillset: [Refer attached excel] Skillset not mentioned in template Customer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination):AMER (US) / Any Combination Reporting Manager :Sheryll Gutierrez Educational Background:Any Experience Required:Experienced Job Description: Answers customer/client requests or inquiries through chat or email concerning services, products and concerns that may arise. Utilizes operational system to process service requests promptly. May be tasked to work in one or multiple queues/skill sets over various customer contact channels. Updates all client information in corporate database and maintains the accuracy and integrity of the data. Ensures that billing methods, pricing and tax codes are properly entered and assigned. Ensures that service protocols and service specifications are sent with service tickets. Client Approval mail:See attached CommentsAdditional volume Preferred Start date: (induction date)29-Jun-26 Collaborators:Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro Workplace: WFM, WIO, HybridWIO Apply To this Job .