Fulfilment Executive(Dispatch) (Mumbai)

Role & responsibilities: Job Description Fulfilment Executive Department: B2B Sales Reporting To: B2B Fulfilment Head Location: Mumbai(Govandi) Open Positions: 1 Role Purpose The Fulfilment Executive is responsible for ensuring that every B2B order is dispatched accurately, on time, in full, and in accordance with the company's quality standards. This is a highly execution-oriented role that requires the incumbent to be stationed at the dispatch area, performing physical order verification, quality checks, and coordinating with cross-functional teams to ensure seamless order fulfilment. Key Responsibilities - Manage day-to-day execution of all B2B order fulfilment activities from the dispatch area. - Physically verify every B2B order prior to dispatch to ensure: - Correct product and quantity - Proper packaging - Compliance with quality standards - Conduct quality control (QC) checks within the CRM system and promptly highlight any product or fulfilment discrepancies. - Coordinate the end-to-end fulfilment process, from order confirmation through successful dispatch and delivery. - Collaborate closely with Production, Supply Chain, Operations, and Sales teams to ensure timely order execution. - Monitor order status proactively and resolve fulfilment bottlenecks to avoid delays. - Escalate inventory shortages, quality concerns, dispatch delays, or operational issues to the relevant stakeholders. - Ensure accurate documentation, invoicing, and maintenance of order records. - Handle fulfilment-related customer queries and coordinate timely resolution with internal teams. - Maintain daily fulfilment reports, dispatch trackers, and issue logs. - Ensure adherence to fulfilment SOPs and contribute to continuous process improvement initiatives to enhance dispatch accuracy and efficiency. Key Performance Indicators (KPIs) - On-Time Delivery (OTD): Ensure orders are dispatched and delivered within committed timelines. - OTIF (On Time In Full): Ensure complete order fulf .