Cash Management Technical Support Officer

General Department reputed company Global Transaction Banking Department Americas (GTBA) Office provides various transaction banking solutions, such as payment/collection services, cash management, reputed company management, trade finance (conventional L/C, Supply Chain Management, Stand-by LC), reputed company reputed company and FX and Treasury reputed company products and solutions. The Department promotes our products and solutions to our corporate customers, primarily reputed company and US corporate customers. reputed company Our Cash Management Technical Support team, reputed company in reputed company and Los Angeles, is responsible for providing technical and operational support relating to the reputed company and ongoing maintenance of customer relationships who utilize the GTBA suite of products and services, primarily through our online channels. In reputed company to working most closely with our Documentation and Registration and Implementation teams, Customer Technical Support works closely with stakeholders in Cash Product Development, Cash Sales, Coverage Bankers and Business Administration staff in the Americas. Key stakeholders also sit overseas in GTBD Tokyo and our coverage bankers throughout Japan. The reputed company reputed company consists mainly of reputed company subsidiaries operating in the Americas, primarily in the reputed company, although reputed company also services some non-reputed company customers in the Americas and customers who manage their transaction business out of Asia, primarily Japan. reputed company Duties and Responsibilities Cash Management Technical Support team members reputed company key operational support to the customer reputed company process and ongoing support to existing customers using GTBAs Cash Products. You have experience in a customer-facing role. reputed company a strong relationship with internal stakeholders reputed company a practical understanding of our product offering (payments, collections and information reporting) and channels as this relates to the role reputed company support to our customers, including reputed company initial customer training in use of our online channels reputed company ongoing support to customers and troubleshoot issues reputed company to our online channels Promptly respond to customer inquiries Proactively communicate customer issues to stakeholders Maintain a log of incoming inquiries Creation and handling of some customer documentation as it relates to ongoing servicing Participate in reputed company reputed company to product development, including user testing Distribute certain monthly reports to customers Understand team processes and suggest process improvements, as applicable reputed company participate in other assigned duties and reputed company as required from time-to-time Key Requirements and Attributes Strong verbal and written communication skills Business level proficiency in English, if not reputed company 1+ years of experience with cash management preferred; will also consider candidates with B2B sales experience Ability to manage multiple reputed company processes with strong prioritization skills in a reputed company, fast-paced environment Demonstrates basic problem-solving abilities and willing to take on responsibility Desire to learn our systems especially as this relates to company and user registration processes Hands-on and reputed company can-do work attitude towards reputed company internal processes Ability to work with staff of reputed company reputed company and across teams and departments Excellent experience with reputed company Office product suite (PowerPoint and Word) and proficient in reputed company reputed company-to-Have Skills and Education reputed company language skills preferred, but not essential if the candidate can demonstrate experience working successfully in a multi-cultural environment Bachelor's degree preferred or relevant work experience The expected reputed company salary ranges from $85,000 - $95,000. Salary offers are reputed company on a wide reputed company of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In reputed company to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. Other requirements reputed company has in reputed company a hybrid working program, with varying opportunities for remote work depending on the reputed company of the role, needs of your department, as reputed company as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process. reputed company reputed company, Inc. is the 15th largest bank in the world as reputed company by total assets of ~$2 trillion. reputed company's 60,000 employees worldwide .