Associate - Customer Support

Job Information Industry E-Commerce Date Opened 11/01/2023 Salary 1 - 2.5 LPA Education Any Graduation Job Type Full time Currency INR Work Experience 1 - 3 years City Chennai State/Province Tamil Nadu Country India Zip/Postal Code 600093 Job Description We are in search of a talented Associate - Customer Support who will be responsible for assessing and fulfilling customer needs by exerting a great deal of knowledge, empathy and professionalism. Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customers experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach. Outstanding customer service skills, including the ability to maintain focus on the customer's issue in a fast-paced environment. Ability to empathise with and prioritise customer needs; Identifying and fulfilling customer needs to achieve satisfaction. Demonstrates interpersonal skills with a diverse customer base. Demonstrates conflict resolution, negotiation, and de-escalation skills. Demonstrates ownership of difficult customer issues, escalating as needed. Ability to determine customer needs and provide appropriate solutions. Maintain consistent and reliable attendance, including following the daily schedule as assigned. Be flexible with the work schedule; weekends, holidays, and special events may be required. Managing large amounts of incoming calls and email enquiries. Answering detailed product and service questions. Handling complaints, providing appropriate solutions and alternatives. Keeping records of customer interactions, processing customer accounts and filing documents. Reading and learning scripts. Compiling reports on overall customer satisfaction. Ability to work overtime if required by the company. Requirements Strong written and verbal communication skills. Confidence on the phone. Basic data entry knowledge. Ability to multitask, prioritise and manage time effectively. Ability to retain and recall important information. Capacity to work independently and proactively. High aptitude for following communication guidelines, procedures and policies. Effective problem-solving skills include decision-making, time management and immediate prioritisation of tasks as assigned. Ability to approach problems logically and rationally. Action-oriented, self-disciplined, Organised and detail-oriented. Ability to quickly and effectively prioritise work time in various departments to meet business needs. Knowledge of the ticket management system is a plus. .