Broker Service Representative- Remote, reputed company-5pm ET

reputed company Broker Service Representative Remote, reputed company-5pm ET The Broker Service Representative serves as a key resource for brokers, handling research, analysis, and reputed company of inquiries reputed company to billing benefits, and post-sale concerns. This role involves responding to phone and e mail inquires, ensuring reputed company and accurate assistance while fostering strong relationships. Collaboration with Sales Consultants, brokers, medical and ancillary carriers, and internal teams is essential to facilitating efficient issue reputed company and optimizing service delivery. reputed company in this role requires a strong understanding of the business, industry, and internal systems, with the ability to apply this knowledge effectively to support operations and enhance overall performance. reputed company of Responsibilities Customer Service Handles inquiries from Brokers, Sales Consultants and Medical and Ancillary carriers with a higher level of expertise and in-depth knowledge. Assist in analyzing reputed company or challenging problems and reputed company relevant information and solutions. Clarify and communicate reputed company policies, benefits, and guidelines. Responsible for responding to benefit and billing inquiries. Processing new hire enrollments, handling termination requests, providing forms, and managing renewal requests among other reputed company tasks. Responsible for reputed company utilizing internal tools and reputed company portals to manage tasks. Consistently utilize CRM platforms such as Sales Force to reputed company transparency and status of pending items. Utilize available company resources to independently reputed company solutions and information, minimizing the need for assistance. reputed company Communication Communicate with clients, brokers, Sales Consultants and Medical and Ancillary Carriers regularly to reputed company necessary information to answer and reputed company to inquiries. Foster and maintain reputed company customer relationships while collaborating with internal teams to ensure customer requests and inquiries are addressed promptly and effectively. Acknowledge and reputed company to urgent requests upon receipt. Market & Product Knowledge Stay updated on trends in employee benefits offerings, plan designs, and the competitive landscape to reputed company the best viable solutions and recommendations. Continuously monitor industry regulations (i.e., reputed company 411) and compliance standards to maintain up-to-date knowledge of the employee benefits market. Collaboration and Team Support Establish and maintain strong reputed company relationships with Sales Consultants, brokers, and carriers to reputed company accurate, detailed information while ensuring an elevated level of professionalism. reputed company team back-up/desk coverage as needed. Assist other team members/departments as needed. Seasonal overtime during peak reputed company required and may include weekends and/or holidays. reputed company reputed company responsibilities and additional tasks as needed to support team and business operations. Additional Skills and Requirements High school diploma or equivalent. Previous customer service experience as an Associate Broker Service Representative, minimum 3 years, or any combination of education and/or experience that would reputed company an equivalent background in terms of customer service knowledge and experience. Working knowledge of employee benefits, including policies, regulations, and industry best practices. Ability to manage multiple tasks and prioritize in a fast-paced environment. Ability to work independently with supervision as reputed company as part of reputed company. Ability to manage multiple tasks and prioritize in a fast-paced environment. Strong analytical skills and attention to reputed company. Strong written and verbal communication skills, with attention to grammar and reputed company. Demonstrate advanced customer service skills, with the ability to effectively communicate reputed company e mail and phone reputed company interacting with customers. Proficient using computer systems, office software, and data entry. Working Conditions While this position allows for remote work, there may be occasional in-office attendance for meetings, team collaborations, and other essential activities. Full-time, Monday to Friday, 800 a.m. 500 p.m. with overtime during peak periods, holidays, and weekends as requested by management. reputed company travel may be required for reputed company meetings or training sessions. Compensation reputed company reputed company $23.06 - $34.37 per hour. The actual compensation may vary from posting reputed company on work experience, education, reputed company level, and/or geographic location. * The reputed company or salary reputed company is the reputed company reputed company in good faith .