Customer Support Executive, Haptik in Mumbai

Job Title: Customer Support Executive Company: Haptik Location: Mumbai (Work from Office) Salary: 35,000 50,000 per month Work Schedule: 6 Days a Week | Rotational Shifts About Haptik Haptik is one of the worlds largest conversational AI companies, building intelligent virtual assistants that transform customer experiences. With millions of users engaging through our platform, we are on a mission to make customer support fast, personalized, and available 24/7. Key Responsibilities Handle customer queries via calls, emails, or chats in a prompt and professional manner. Troubleshoot issues and provide accurate information or escalate to the relevant teams when necessary. Maintain a high level of customer satisfaction by ensuring timely resolutions. Document customer interactions in internal tools and follow standard operating procedures. Work in close collaboration with cross-functional teams like Product, Engineering, and Quality. Meet performance KPIs like First Response Time, Resolution Rate, CSAT scores, etc. Who Were Looking For Education: Graduate in any discipline Experience: 13 years in customer support (Voice/Chat/Email) preferably in tech/SaaS/consumer apps Skills: Excellent verbal and written communication in English Problem-solving attitude with a calm and empathetic demeanor Tech-savvy and quick to adapt to new tools or platforms Ability to work in a fast-paced, team-oriented environment What Youll Get Competitive salary with performance bonuses Health insurance and wellness benefits Opportunity to work with some of the brightest minds in AI Fun, collaborative, and high-growth startup culture Internal mobility and learning opportunities .