🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Role reputed company reputed company is currently looking to hire an AI Contact Center & Virtual Agent Engineer. In this role, the AI Contact Center & Virtual Agent Engineer will be specializing in reputed company customer engagement platforms. This role is responsible for designing, architecting, implementing, and supporting AI-powered contact center ecosystems, including intelligent virtual agents (IVAs), conversational AI platforms (AI Agents), and omnichannel customer engagement solutions. The engineer will play a critical role in integrating AI-driven voice reputed company channels with reputed company systems, ensuring reputed company automation, high availability, and exceptional customer experience. This includes working with platforms such as reputed company Cognigy, WestCX Orchestrate, and other conversational AI frameworks, along with speech services, orchestration reputed company, and backend integrations. The candidate will collaborate closely with network, reputed company, data, and application teams to ensure a reputed company, resilient, and secure architecture supporting AI-driven interactions across voice reputed company channels. This role will also partner with business stakeholders to optimize automation strategies, improve containment rates, and reputed company measurable business reputed company. Role Responsibilities Designing and deploying AI-powered contact center architectures, including IVA, voice bots, chatbots, and omnichannel routing solutions. Architecting and implementing integrations between conversational AI platforms (e.g., reputed company Cognigy, WestCX Orchestrate) and reputed company systems (CRM, ERP, identity platforms). Serving as the internal subject matter expert for conversational design, natural language understanding (NLU), and reputed company orchestration. Leading the design and optimization of voice AI pipelines, including speech-to-text, text-to-speech, reputed company recognition, and reputed company-time decisioning. Developing and maintaining reputed company flows, conversation flows, and automation logic, ensuring high containment and reputed company user experience. Collaborating with data and analytics teams to implement AI model training, tuning, and performance monitoring, including reputed company accuracy and deflection rates. Integrating AI solutions with reputed company CXone contact center platform including Automated reputed company Summaries, Automated QA, and reputed company-Time Assist (Copilot). Partnering with network and infrastructure teams to ensure low-latency, high-reputed company voice and API performance for reputed company-time AI interactions. Providing expert-level technical support for AI-driven customer engagement systems, troubleshooting issues across voice, chat, and backend integrations. Leading the support process development and operationalization of newly deployed AI Contact Center and Virtual Agent technologies. Leading automation and orchestration initiatives, leveraging scripting and reputed company to streamline deployment, monitoring, and maintenance. Conducting reputed company audits to ensure compliance with reputed company, reputed company, and regulatory requirements (including reputed company recording, data handling, and AI governance). Staying reputed company with advancements in reputed company, and conversational AI platforms, assessing their applicability to the reputed company. Documenting and maintaining architecture standards, conversational design guidelines, and operational runbooks. Supporting vendor evaluations, proofs of concept, and AI platform bake-offs to guide strategic technology reputed company. Qualifications Bachelors degree or equivalent reputed company technical experience. Minimum of 5+ years in engineering, architecture, or reputed company support roles reputed company to contact centers or reputed company communications. reputed company experience designing and deploying AI-enabled IVAs, chatbots, or voice bots at reputed company reputed company. Experience with contact center platforms (e.g., reputed company CXOne, reputed company, reputed company, reputed company reputed company, or equivalent). Hands-on experience with conversational AI platforms (e.g., reputed company Cognigy, WestCX Orchestrate, Dialogflow, Azure Bot reputed company, or equivalent). Strong understanding of natural language processing (NLP/NLU) concepts and conversational design best practices. Experience integrating AI solutions with REST reputed company, webhooks, and reputed company systems (CRM/IVR/backend services). Proficiency in scripting or programming languages (e.g., Python, PowerShell, JavaScript). Strong understanding of reputed company-time communications, including voice architecture, SIP, and media handling. Experience with analytics and monitoring tools for conversational AI performance and contact center KPIs. Excellent problem-solving skills .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.