Customer Relationship Manager

Job Description: Customer relationship manager Location: E-city focus towers Department: Service Reports To: Lead-HO Service Role Summary Responsible for handling, tracking, and closing customer complaints related to two-wheeler vehicles and service quality. The role ensures timely resolution by coordinating with customers, dealerships, and internal teams while improving overall customer satisfaction. Key Responsibilities Log, track, and resolve customer complaints within defined timelines. Coordinate with dealerships and technical teams for diagnosis and closure. Coordinate with call centre team for on-time closure of inbound and outbound calls Communicate professionally with customers and provide regular updates. Maintain accurate records in CRM and prepare basic complaint reports. Highlight repeat issues and support service improvement initiatives. Participate in customer community events and act as SPOC for community concern resolution in co-ordination with dealers Conduct on the job trainings on customer handling, call centre team Qualifications Graduate preferred; technical or business background is an advantage. 3-4 years of experience in customer service or complaint handling (premium brand experience preferred). Skills Strong communication & interpersonal skills. Problem-solving and coordination abilities. Basic knowledge of two-wheeler service operations. Proficiency in MS Office and CRM tools. Benefits Exposure on working with global brand Weekend rides Skill training by company (Riding skill training, product technical training, soft skill training) experience8 A client of Randstad India .