Customer Care Advisor

We are looking for a friendly, professional, and customer-focused Customer Care Advisor to join our team. The ideal candidate will be responsible for assisting customers, resolving queries, and delivering a smooth and positive customer experience. Key Responsibilities: Handle customer queries through voice. Understand customer concerns and provide accurate solutions. Resolve complaints professionally while maintaining a positive approach. Provide information about products, services, orders, payments, and account-related queries. Maintain a high level of customer satisfaction. Follow company policies, processes, and quality standards. Accurately update customer information and interaction details. Escalate complex issues to the appropriate department when required. Meet defined productivity, quality, and customer-service targets. Requirements: Excellent communication and interpersonal skills. Good English proficiency. Customer-focused and problem-solving attitude. Ability to handle challenging conversations calmly. Basic computer knowledge. HSC/Graduate preferred. Freshers and experienced candidates can apply. What We Offer: Competitive salary and performance incentives. Professional growth and career development opportunities. Supportive and dynamic work environment. Opportunities to work with international customers. Training and development support. Contact - Shreya 9987502966/ vibrantzz.shreya@gmail.com