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About Client: IT is a leading provider of Customer Experience (CX) Solutions and Services blending deep operational expertise, omnichannel customer interaction support, and award-winning AI-powered CX products. Role offered - CSR Associate & Sr. CSR - Voice BANGALORE CONTACT CENTRE CSR Customer Support Representative / Analyst Qual :- 10+2 / 10+3 / Graduates / Under Grads / BE / MCA / BTech Location - Bangalore Role and Responsibilties What youll do: Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities Advising, communicating, empathizing, and responding sensitively to clients Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction Recognize and adjust support approach to accommodate all levels of customers experience CONTACT AT: ANU @ 6361532602 / Raj @ 9845162196 FOR more details and send resume to uma@personalnetworkindia.com Kindly forward this email to your friends and Groups