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Position Details Profile: Service Desk Position: Analyst Trainee Job Location: Noida . Eligibility Criteria: - Should be a 2023/2024/2025/2026 - B. Tech/ BCA (Computers)/ B. Sc (Mathematics / Computers) graduates - Minimum 55% throughout the academics. - B-Tech (CSE/ IT/ ECE / EEE / Civil / Mechanical / Instrumentation only) (2023/2024/2025/2026 graduates) - Should have all the educational certificates - Candidates should not have any academic backlogs currently. - Level of Experience required: Freshers - Valuable command in spoken & written English is mandatory. Job Description: - Respond to requests for technical assistance in person, via phone. - Diagnose and resolve technical hardware and software issues. - Research questions using available information resources. - Advise users on appropriate action. - Should know about SLA and severity/priority (Person should aware Incident and service request definition). - Follow standard help desk procedures. - Log all help desk interactions. - Temp asset device allocation. - Administer help desk software. - Follow up with customers and users to ensure complete resolution of issues. - Redirect problems to correct resource. - Identify and escalate situations requiring urgent attention. - Track and route problems and requests and document resolutions. - Prepare activity reports in excel forma .