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Job Responsibilities: * Handle inbound and outbound customer calls professionally and effectively. * Understand customer requirements and provide accurate information about the companys products and services. * Guide customers based on their requirements and provide suitable solutions. * Address customer queries, concerns, complaints, and feedback promptly. * Build and maintain strong relationships with customers through regular communication and follow-ups. * Follow up with customers to ensure satisfaction, continued engagement, and repeat business. * Identify opportunities for customer retention, upselling, and cross-selling. * Maintain accurate records of customer interactions, follow-ups, and customer details in the CRM. * Coordinate with internal teams to ensure timely resolution of customer concerns. * Follow up with leads and customers and support the conversion process. * Maintain a high level of professionalism and ensure a positive customer experience at every interaction. Job Type: Full-time Compensation: 18,000.00 - 22,000.00 per month Education: Bachelor's (Preferred) Work Location: In person .