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Job Description Head Customer Service & Customer Experience Industry: Luxury Retail - Fashion / Designer Wear/ Watches/ Jewellery Experience: 1015 Years Education: Graduate or Master's degree from a reputed university Work Location: About the Role We are looking for an experienced and customer-centric Head Customer Service & Customer Experience to lead our customer service function and ensure an exceptional, personalized, and premium experience for our customers. The ideal candidate should have 1015 years of experience in luxury retail/premium fashion/designer wear/ luxury watches/ jewellery managing & leading customer service function for the organisation. The candidate should have excellent communication and interpersonal skills, along with proven track records of using latest technology, tools & dashboards/ metrics to enhance customer experience through a highly motivated customer service team . The candidate will be responsible for driving customer happiness, service excellence, customer loyalty, and relationship management, while leading and developing a high-performing customer service team. Key Responsibilities - Lead and oversee the complete Customer Service & Customer Experience function across all customer touchpoints, i.e. website, app, insta/ fb, retail stores. - Ensure a consistent, personalized, and premium customer experience aligned with luxury brand standards. - Drive initiatives to improve customer satisfaction, customer loyalty, retention, and repeat business. Have metrics in place to track & improve these parameters via dashboards, using latest tech/ tools. - Handle and resolve customer complaints, escalations, and sensitive customer situations, including VIP and high-value customers. - Ensure timely and skilled resolution of customer queries related to orders, deliveries, returns, exchanges, refunds, and after-sales service. - Establish and monitor SOPs, SLAs, service standards, and escalation processes to ensure service exce .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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