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Dear Candidate, Greetings from Sharda Consultancy! We are hiring CRM Executives for a reputed organization in Delhi. Job Location: Delhi Work From Office Position: CRM Executive Experience: 1+ year in CRM, Customer Support, or Service Operations Key Responsibilities: Handle customer/dealer calls, complaints, and queries. Assign complaints to service technicians and track resolution. Follow up with technicians, sales teams, and dispatch/plant teams. Maintain CRM records, follow-up logs, pending task lists, and reports. Track daily, weekly, and monthly complaints and escalations. Ensure timely responses and proactively resolve customer issues. Requirements: 1+ year of relevant experience. Basic knowledge of Excel / Google Sheets. Good telephone etiquette and communication skills. Strong problem-solving ability and ability to work under pressure. High sense of urgency and a customer-focused approach. Interested candidates can contact: Fatima HR Recruiter WhatsApp/Call: +91-9990683423 Please share your updated CV with Fatima to proceed with the interview process. Best Regards, Sharda Consultancy HR & Recruitment Team