Customer Support lead generation

Job Description Customer Support Executive Position: Customer Support Executive Experience: 1-3 years Employment Type: Full-time Location:Gurugram Haryana Industry: Customer Service / Hospitality / Healthcare / Services Role Overview We are looking for a customer-focused Customer Support Executive with excellent communication and interpersonal skills to handle customer queries, provide timely resolutions, and ensure a positive customer experience. The candidate should be comfortable communicating with customers through phone, email, chat, and other support channels. Experience with AIHP Signature V5 or similar customer-support/CRM applications will be an added advantage. Key Responsibilities Handle customer inquiries, complaints, requests, and service-related issues professionally. Provide accurate information and resolve customer concerns within defined SLAs. Communicate with customers through calls, emails, chat, and other channels. Understand customer requirements and provide appropriate solutions. Escalate complex or unresolved issues to the relevant internal teams. Maintain accurate records of customer interactions and resolutions in the support system. Follow established customer-service processes, scripts, and escalation procedures. Coordinate with internal teams to ensure timely resolution of customer issues. Follow up with customers to confirm issue resolution and satisfaction. Maintain a professional and customer-friendly approach in all interactions. Mandatory Skills Communication Skills Critical Requirement Excellent verbal and written communication skills. Ability to communicate clearly, confidently, and professionally with customers. Strong English communication skills with good grammar and vocabulary. Ability to actively listen, understand customer concerns, and respond appropriately. Strong interpersonal and relationship-management skills. Ability to handle difficult or dissatisfied customers calmly and professionally. Good questioning and probing skills to identify the root cause of customer issues. Ability to explain technical or process-related information in simple language. Strong email and chat communication skills. Technical / Functional Skills Basic knowledge of CRM, ticketing, or customer-support systems. Experience using AIHP Signature V5 will be preferred. Good working knowledge of MS Office, email, and web-based applications. Ability to learn new applications and support tools quickly. Good typing and documentation skills. Behavioral Competencies Customer-first mindset Patience and empathy Problem-solving ability Attention to detail Ownership and accountability Teamwork and collaboration Ability to work under pressure Adaptability and willingness to learn Education Graduate in any discipline. Candidates with relevant customer-service experience will be preferred. Preferred Experience 1 -3 years of experience in customer support, customer service, helpdesk, BPO, hospitality, or a similar role. Experience working with CRM/helpdesk applications. Experience handling customers through voice, email, and chat channels. Key Success Measures Customer satisfaction (CSAT) First-contact resolution Response and resolution time SLA adherence Quality of customer interactions Complaint resolution effectiveness Accuracy of documentation Customer retention and service experience