Insurance Retention Executive

Job Title: Insurance Retention Executive / Customer Retention Executive Department: Customer Service / Retention Location: As per business requirement Experience: 15 years Industry: Insurance / BFSI / Banking / BPO Employment Type: Full-time Job Summary We are looking for a dynamic and customer-focused Insurance Retention Executive responsible for retaining existing customers, ensuring timely policy renewals, minimizing policy cancellations, and maintaining strong customer relationships. Key Responsibilities Contact existing customers regarding upcoming policy renewals. Follow up with customers to ensure timely premium payments and policy continuation. Understand reasons for policy cancellation or non-renewal and provide suitable solutions. Handle customer queries, concerns, and complaints effectively. Explain policy benefits, renewal options, and available products. Work towards reducing customer churn and improving retention rates. Achieve monthly renewal, retention, and revenue targets. Maintain accurate records of customer interactions and follow-ups in CRM. Coordinate with internal teams for policy-related issues and resolutions. Identify opportunities for cross-selling and upselling insurance products. Candidate Requirements Graduate / Undergraduate with relevant experience. 15 years of experience in Insurance Retention, Renewals, Customer Service, Telesales, or Relationship Management . Experience in Life Insurance, Health Insurance, Motor Insurance, or General Insurance will be preferred. Good communication and convincing skills. Ability to handle customer objections and negotiations. Target-oriented with strong follow-up skills. Basic knowledge of CRM and MS Office.