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Position : Service Level Manager - ITIL & ITSM Operations. Experience : 10 - 12 Years. Job Description : - 10-12 years of experience in ITSM, Production Support, or Service Operations. - Strong expertise in ITIL Service Management and Service Level Governance. - Hands-on experience with ServiceNow ITSM and workflow automation. - Experience with AppDynamics (AppD), SigNoz, and other APM solutions. - Strong knowledge of Grafana, Prometheus, Application Insights, Splunk, and SCOM. - Experience with PagerDuty, event management, and escalation orchestration. - Expertise in observability, monitoring strategy, and operational analytics. - Experience in tool consolidation, monitoring transformation, and AIOps adoption. - Strong stakeholder management, executive reporting, and vendor governance skills. - Exposure to Banking, Financial Services, Digital Payments, Cloud Operations, or SRE environments is preferred. .