Customer Success Executive

Customer Success Associate About the Role We are looking for a Client Success Associate who can help us manage and coordinate client operations after onboarding. This role is ideal for someone who enjoys communication, coordination, problem-solving, and working closely with teams and clients. At Magsum Solutions, we work on business consulting, operational restructuring, process improvement, and strategic growth projects. The Client Success Associate will play an important role in ensuring our client engagements are well-organized, professionally managed, and smoothly executed. This is not just a support role; we are looking for someone who can take ownership, maintain strong client relationships, and help drive operational efficiency internally. Key Responsibilities Client Coordination Act as a point of contact for clients after onboardingCoordinate meetings, follow-ups, and discussionsMaintain professional communication with clientsEnsure clients receive timely updates and responses Project Coordination Track ongoing projects and timelinesCoordinate internally with analysts and leadership teamsFollow up on pending tasks and deliverablesHelp ensure projects move smoothly without delaysDocumentation & Reporting Prepare Minutes of Meeting (MOM)Maintain project trackers and status updatesOrganize client files and documentationSupport reporting and operational reviewsOperational Support Work closely with Business Analysts and leadershipAssist in SOP and process coordinationHelp maintain structured workflows and reporting systemsSupport implementation tracking and internal coordination What Were Looking For Good communication and interpersonal skillsStrong follow-up and coordination abilityOrganized and detail-oriented approachBasic understanding of business operationsComfortable using Excel, Google Sheets, and PowerPointAbility to handle multiple tasks and deadlines Preferred Background 13 years experience in:Client servicingOperations coordinationCustomer successProject coordinationConsulting supportFreshers with strong communication skills and a willingness to learn are also welcome to apply. What Makes This Role Interesting Opportunity to work directly with founders and leadershipExposure to business consulting and operational strategy projectsInvolvement in real business transformation assignmentsFast learning environment with high ownershipOpportunity to grow into operations and client management roles .