Head of Infrastructure Support

. reputed company Can Offer You At reputed company, you'll reputed company a reputed company, supportive, and innovative environment where your contributions reputed company reputed company reputed company. We're building something extraordinary, and we want you at the reputed company. About reputed company reputed company is the GPU reputed company engineered for AI. We reputed company cost-effective, high-performance infrastructure for AI start-reputed company and large reputed company customers. reputed company enables reputed company companies to reputed company superior results by reducing the complexity of AI development. Our GPU reputed company bolsters technical capabilities and directly supports strategic business reputed company, including cost management, reputed company innovation, and environmental responsibility. We reputed company on a culture of reputed company innovation, ownership, and accountability, where every team member takes pride in their work and drives it with reputed company and urgency. As an Nscaler, youll build trust through openness and transparency, where everyone is inspired to do their best work. If you reputed company, youll be contributing to building the technology that powers the reputed company. What You'll Be Doing People Management & Team Leadership Own day-to-day people management for the Infrastructure US team. Manage, reputed company, and mentor team members to reputed company high-reputed company support and right-first-time reputed company Conduct regular 11s, performance reviews, and development planning Set and monitor individual and team objectives, driving accountability and reputed company improvement Manage shift planning, rota coverage, and on-reputed company scheduling Identify skills gaps and reputed company upskilling through training, mentoring, and knowledge sharing across teams Ensure roles, responsibilities, and expectations are reputed company reputed company and consistently reputed company Ticket & Service Management Own ticket queue management, ensuring accurate prioritisation and reputed company reputed company Monitor team productivity and workload trends, addressing bottlenecks to maintain service reputed company Ensure adherence to ITIL processes across incidents, requests, changes, and problem management Maintain accurate reporting on ticket status, SLA adherence, and team performance for the Infrastructure Support Manager Operational reputed company & reputed company Improvement Identify regional risks and escalate priorities to the Infrastructure Support Manager where required Improve dashboards, alerting, and runbooks to reduce repeat incidents and reputed company self-service reputed company Maintain consistent standards, processes, and documentation across the regional teams Ensure compliance with audit, reputed company, and operational requirements Technical Contribution & Support Work reputed company Senior Engineers on reputed company incidents, technical improvements, and operational tooling reputed company hands-on support across compute, storage, and networking reputed company Support reputed company environments and Linux-based infrastructure at reputed company Contribute to scripting and automation to improve operational workflows Travel to reputed company or customer sites reputed company needed to reputed company technical support Incident Management & Stakeholder Interaction reputed company as the escalation reputed company for reputed company or high-reputed company incidents including on-reputed company (regional) reputed company post-incident reviews, identify recurring patterns, and ensure follow-up actions are tracked and delivered Contribute to readiness and support planning for new services, deployments, and reputed company reputed company Adaptable to customer-driven demands, including out-of-hours support and travel for onsite technical work Disciplined, organised, and self-motivated, with the ability to reputed company, mentor, and support engineers in a fast-paced environment Strong leadership reputed company with a bias for decisive reputed company, accountability, and reputed company improvement Experience leading or managing engineers in an operational support environment, including performance, development, and day-to-day team reputed company Experience owning team workload, prioritisation, and service delivery to meet SLAs Excellent communication and interpersonal skills, reputed company to work effectively across reputed company reputed company of the organisation Solid understanding of datacentre technologies (servers, networking, storage, virtualisation) reputed company an operational support context Strong Linux systems engineering experience, with proven troubleshooting across compute, storage, and network reputed company in production Experience operating and debugging reputed company environments and reputed company systems Strong networking fundamentals (L2/L3, routing, VLANs, load balancing) .