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Job Description: The Sr. Specialist II, Systems Administrator is responsible for the strategic and operational management of system platforms, ensuring it effectively supports functional, and cross-functional stakeholders. Platform Administration & Optimization - Serve as the primary administrator for system platforms, overseeing configuration, rule creation, CTAs, Playbooks, Success Plans, Surveys, Journey Orchestrator programs, and dashboards. - Manage and optimize data integrations between system platforms, product usage data sources, and other operational platforms. - Ensure overall platform scalability, data quality, and system performance, proactively identifying opportunities for enhancement. - Maintain and enforce governance standards, documentation, and change-management processes. Team Leadership - Lead a team of three system administrators/analysts, setting priorities, distributing workload, and ensuring quality and timely delivery of all projects. - Provide coaching, mentorship, performance feedback, and ongoing skill development for team members. - Oversee sprint planning, backlog grooming, and project execution to align with organizational timelines and objectives. - Promote a culture of operational excellence, accountability, and continuous improvement. Stakeholder Collaboration - Partner closely with functional teams, and Executive Leadership to understand business requirements and translate them into scalable system solutions. - Act as a subject matter expert for platform capabilities, best practices, and strategic opportunities. - Communicate roadmap updates, system changes, and key performance insights to stakeholders. Reporting, Analytics & Insights - Develop and maintain dashboards, reports, and health scores to provide actionable insights into customer engagement, risk, lifecycle progression, and retention. - Ensure KPIs and customer data models are consistently defined and aligned across teams. - Provide analysis and insights that support .