Program Manager/category Manager Noida (India)

Role : Program Manager Function: Personal Loans, Lending Location: [Noida / Mumbai] Experience: 36 years About the Role: We are hiring a Program / Category Manager to help drive Paytm's Personal Loans business. You will own a set of lending partners end-to-end; their volumes, their economics and their journey and be the connective tissue between Business, Product, Technology, Operations, Risk, Compliance, Finance and Marketing. This is a builder's role, not a coordinator's. You will be expected to find growth yourself: dig into the funnel, form a view on what is broken or under-exploited, build the business case, and then drive it to launch with the teams that can make it happen. The partners in this portfolio contribute a meaningful share of Paytm's monthly disbursals, so the decisions you make show up directly in the P&L.; Key Responsibilities: Own the AOP for your lending partners and drive the initiatives needed to deliver it month on month, not just at quarter end. Build the forward view forecasts, scenario plans and the levers available if the base case slips. Own the funnel end to end: stage-wise conversion, drop-offs, TATs and the specific reason codes behind each leak, from offer display through KYC, e-mandate, e-sign and disbursal. Run cohort and vintage analysis to understand how different user segments, sources and offer constructs behave over time, and use it to shape targeting and offer strategy. Design and run experiments: A/B tests on journeys, messaging, offers and routing and read the results honestly, including the ones that fail. Build and maintain the dashboards and MIS that the business runs on, so that you and your stakeholders are always looking at the same, current, correct numbers. Turn analysis into a recommendation. The deliverable is a decision with a number attached to it, not a deck of charts. Drive end-to-end execution of strategic lending programs, delivered on time and against clearly defined business outcomes. M .