Avp Policy Servicing Gurugram

The job holder for heading the Policy Servicing function shall play a significant role in achieving organisations vision & strategy for Policyholder servicing and meet IRDA regulations in terms of protecting policyholders rights. He/she shall be reporting to the Head- Branch Operations and Policy Servicing within Operations Department. The key responsibilities of the job holder shall include: Creating a servicing model for the Organization which provides multiple and convenient avenues for simplifying the process for the Customer interaction and enhancing Customer experience when he approaches the Company with a servicing request(need); Devising internal processes and manage execution which effectively balance protection of both Customer & Companys interests by leveraging technological solutions and applying them for business process improvements and driving process automations for maximising process efficiencies to reduce/control Having a fair idea on the Industry trends & methodologies, products w.r.t to service levels/ KPIs and to work with the risk management frameworks of the company. Leadership & Teamwork Enabling team through proper mix of staffing , technology & recognition Exceptional communication , presentation & mentoring skills with distinguish ability in leading teams for developing procedures & services standards for business excellence Multiple engagement of resource in various internal & cross functional engagements Leadership skills with ability to establish consensus in cross functional initiatives. Has an understanding of & expertise in handling practical issues while leading, integrating & directing work across large areas within the functions. Prepare recent job descriptions , identifying staffing needs , provide general direction , assign specific tasks & responsibility , evaluate & mentor staff. inspire individuals to strive for excellence & create platforms for rewards & recognition to drive the talent & employee engag .