Claims Head Kalyan (India)

Job DescriptionThe Head Claims will lead end-to-end Retail and Corporate Claims operations with a robust broker-first mindset. The role preferably requires prior experience in an insurance broking workplace, managing multi-insurer portfolios and acting as the customer's primary advocate while ensuring policy and regulatory compliance. \ N \n Lead claims strategy across Retail (Health) and Corporate (GMC, GPA, GTL & GI) portfolios.\ N Establish broker-drivenSOPs, escalation frameworks, and TAT benchmarks.\ N Oversee complex retail claims including repudiations, deductions, and grievance redressals.\ N Manage corporate employee benefit claims including large losses, ICU cases, and CXO-level escalations.\ N Negotiate corporate buffers, special approvals, and business-call settlements with insurers.\ N Act as the senior broker interface with insurers, TPAs, and key hospital networks.\ N Drive claims MIS, loss ratio analysis, ageing reports, and renewal-support insights.\ N Support cross-sell initiatives including OPD, top-ups, wellness, and AHC solutions.\ N Lead, mentor, and scaleretail and corporate claims teams with explicit KPIs and accountability\ N .