SD (service desk) L1 (1 + Years)

Company DescriptionSquircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support. Job DescriptionShort Job Description Service Desk - L1 Voice Support (Technical Support Executive) Level: L1 Experience: 6 Months to 3 years Qualification: Any Graduate Role: He/she will be responsible in providing 100 % voice support to the clients and online technical resolution. The ideal candidate should have: Voice based Technical support experience in a global environmentBasic technical knowledge of PCsKnowledge of MS Outlook troubleshooting, Internet and NetworkingTechnical knowledge of operating systems like Windows XPGood verbal and written communication skillsThe willingness to work in a 24*7 environment SELECTION CRITERIA Grammatical Written Test For written grammar test, candidate will be evaluated on below mentioned parameters: PrepositionConjunctionVerbAdjectives V&A : For voice & accent round, candidate should possess following: Good command on English LanguageVoice ClarityPronunciationConfidence Technical Round . Interview Process Interview StageInterview Rounds- SD/DC Ops 1st RoundGrammar Test 2nd RoundVoice & Accent Score 3rd RoundOnline Score 4th RoundTechnical Interview Interview Date: 26 December 2015 Interview Location: Bangalore, Chennai, & Noida Joining Location: Chennai & Noida Additional InformationHi, We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details. Closing Block Full Name (As per PAN CARD): Self Mobile number Alternate Number Email Address Total Experience Relevant Experience Highest Qualification (Degree) Current Employer name (Payroll) Current Designation Current CTC (Annual) Expected CTC (Annual) Official Notice Period (As per Offer Letter): Can join in (Days) Any Interviews / Offers in Pipeline: Current Location Work / Requirement Location Date of Birth PAN card Number Interview Timings .