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Role description Salesforce Functional Business Analyst (CRM) Role Summary We are looking for a Salesforce Functional Business Analyst (CRM) to bridge business requirements and Salesforce CRM solutions. The role will be responsible for gathering and analyzing requirements, translating them into functional specifications, supporting Salesforce configuration, and ensuring successful delivery across Sales, Service, and Marketing Cloud implementations. Experience Range 510 years of experience as a Business Analyst, with strong hands-on experience in Salesforce CRM environments. Hiring Location [To be confirmed] Must-Have Skills - Strong experience as a Business Analyst in Salesforce CRM projects. - Strong understanding of Salesforce Sales Cloud and Service Cloud. - Experience in requirements gathering, analysis, and documentation. - Ability to create BRDs, FRDs, User Stories, and Acceptance Criteria. - Strong knowledge of the Salesforce data model and configuration capabilities. - Experience designing end-to-end CRM processes, including: - Lead-to-Opportunity - Case Management - Experience working closely with business stakeholders and technical teams. - Hands-on understanding of Salesforce configuration, including: - Objects - Workflows - Validation Rules - Reports - Experience supporting SIT, UAT, test scenarios, and defect resolution. - Knowledge of data mapping, migration, and integration activities. - Strong stakeholder management and communication skills. - Experience working in Agile/Scrum environments. Valuable-to-Have Skills - Salesforce Admin or Business Analyst certification. - Experience in Life Sciences, Pharma, or Healthcare domains. - Exposure to Salesforce AI / Einstein capabilities. - Experience with Salesforce integrations. - Knowledge of compliance and regulatory environments such as: - GDPR - HIPAA - Experience conducting end-user training and driving Salesforce/CRM adoption. - Exposure to Marketing Cloud implementations. Key Responsibilities - Gather, analyze, and document business requirements through stakeholder workshops and interviews. - Translate business requirements into functional specifications, user stories, and acceptance criteria. - Design and document end-to-end CRM processes. - Act as a liaison between business users and technical teams. - Support Salesforce configuration and functional design. - Define and execute test scenarios and support SIT/UAT cycles. - Coordinate defect identification, analysis, and resolution. - Support data mapping, migration, and integration activities. - Conduct end-user training and support CRM adoption. - Ensure Salesforce solutions align with business objectives and requirements. Qualifications - Bachelors degree in Engineering, Business, Information Technology, or a related field. - 510 years of Business Analyst experience. - Salesforce certification in Admin and/or Business Analyst is preferred. Skills CRM, Agile, Stakeholder Management, Salesforce About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worlds best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impacttouching billions of lives in the process. .
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
17.483IN
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WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.