Bodyshop Manager

Location Cochin & Alappuzha (Tata Motors) Job Summary The Bodyshop Manager is responsible for overseeing all body repair and paint operations for commercial vehicles, ensuring high-quality repairs, timely delivery, customer satisfaction, and profitability. The role involves managing technicians, controlling costs, maintaining workshop efficiency, ensuring compliance with Tata Motors standards, and delivering excellent after-sales service. Key Responsibilities/ Bodyshop Operations Manage the complete bodyshop operations, including accident repair, denting, painting, structural repairs, and vehicle restoration.Ensure all repair work complies with Tata Motors repair standards and OEM guidelines.Monitor daily workflow to achieve committed delivery timelines.Optimize workshop loading and technician productivity.Ensure proper allocation of repair jobs based on technician skill levels.Customer Service Coordinate with Service Advisors and Insurance Coordinators for smooth vehicle processing.Provide repair estimates and expected delivery timelines.Address customer concerns related to body repair quality and delays.Ensure high customer satisfaction through quality workmanship and timely communication.Insurance & Claims Coordinate with insurance surveyors for accident vehicle inspections.Verify repair estimates and ensure accurate claim documentation.Monitor insurance approval status and claim processing.Ensure compliance with insurance company procedures.Team Management Lead and supervise bodyshop technicians, painters, denters, helpers, and quality inspectors.Conduct daily toolbox meetings.Train and mentor employees on new repair techniques and Tata Motors standards.Monitor attendance, productivity, and performance.Maintain discipline and workplace safety.Quality Control Conduct final quality inspections before vehicle delivery.Ensure zero repeat repairs and minimal rework.Monitor paint quality, panel fitment, and finish standards.Implement continuous improvement initiatives.Inventory & Cost Control Coordinate with the Parts Department for timely availability of genuine Tata Motors spare parts.Monitor paint and consumable usage.Control wastage and improve cost efficiency.Maintain inventory of bodyshop tools and equipment.Safety & Compliance Ensure compliance with Tata Motors workshop standards.Maintain all bodyshop equipment in working condition.Enforce PPE usage and workshop safety procedures.Ensure proper disposal of paint waste and hazardous materials as per environmental regulations.Performance Monitoring Track bodyshop KPIs including:Revenue achievementGross profitTechnician productivityBay utilizationRepair turnaround time (TAT)Repeat repair percentageCustomer Satisfaction (CSI)Insurance claim closure timeKey Performance Indicators (KPIs) Bodyshop RevenueGross Profit MarginTechnician Productivity (%)Workshop EfficiencyRepair Turnaround Time (TAT)Vehicle Delivery CommitmentFirst-Time Repair QualityCustomer Satisfaction Index (CSI)Insurance Claim Processing TimeCost Control & Consumable ManagementQualifications Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.Additional certifications in Body Repair or Paint Technology are an advantage.Experience 610 years of experience in commercial vehicle bodyshop operations.Minimum 23 years in a supervisory or managerial role.Experience in a Tata Motors Commercial Vehicle dealership is preferred.Technical Skills Knowledge of commercial vehicle body structure and repair techniques.Understanding of Tata Motors body repair standards.Insurance claim handling and estimation.Paint mixing and refinishing processes.Workshop Management Systems (DMS).MS Office (Excel, Word, Outlook).Behavioral Competencies Leadership and team managementCustomer-centric approachPlanning and organizingDecision-makingProblem-solvingEffective communicationTime managementCost consciousnessQuality orientationConflict resolutionPay: 30,000.00 - 45,000.00 per month Benefits: Commuter assistanceHealth insuranceLeave encashmentProvident FundWork Location: In person .