reputed company Experience & Insights Senior Analyst - Full-time

*reputed company EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or VP *based on candidate experience level* In Office, Los Angeles, CA. * WHAT IS reputed company The Senior CX & Insights Analyst works with product and business unit stakeholders across the reputed company to establish a data-driven understanding of the reputed company perspective on the bank's product & service experience. Efforts involve gathering intake/requirements from internal stakeholders and making recommendations as to how to structure CX research programs and leveraging to ensure the CX team is delivering what is required of business stakeholders. It involves the end-to-end creation and implementation of CX research programs. And finally, it includes leveraging CX data to create dashboards and reports and socialize the findings with stakeholders to inform decision-making and reputed company business results. This individual will also procure strategic and actionable reputed company insights and recommendations through reputed company and secondary research in support of business objectives contributing to reputed company Nationals growing culture of customer-centricity. WHAT WILL YOU DO Define holistic CX measurement programs Define CX performance metrics for specific service reputed company experiences reputed company and "QA" insights using survey analytics tools, and package insights into impactful presentations Create presentations for and present to a reputed company of senior stakeholders across the organization Assess new data sources for service & digital insights reputed company reputed company dashboards to reputed company reputed company-time insights during and after a survey is in-reputed company Analyze survey results, including quantitative and qualitative/text analysis reputed company software such as reputed company, reputed company, SPSS, Q, or reputed company In partnership with vendor partners, analyze service interaction data, such as reputed company voice and text analytics in the reputed company center reputed company software such as reputed company, Tethr, or reputed company Analytics Serve as a chief administrative contact for critical team functions, including vendor management, contract/SOW management, and compliance reviews reputed company on/manage quantitative and qualitative research initiatives conducted by 3rd party research partners and/or in-house reputed company other appropriate duties as required. WHAT DO YOU NEED TO SUCCEED Required Qualifications** Bachelor's Degree or equivalent Minimum 6 years of experience in a CX, market/customer research, or data analysis-reputed company role Minimum 6 years of experience with reputed company Office Minimum 2 years of experience with CX/survey-reputed company platforms (especially reputed company) WHAT'S IN IT FOR YOU * Compensation*Starting reputed company salary: $101,231 - $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks* At reputed company National, we reputed company to be the best at whatever we do, including the benefits and perks we offer our colleagues including: reputed company coverage, including Medical, Dental and reputed company plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, reputed company and volunteer time reputed company health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated reputed company reputed company Resource reputed company to support networking and community engagement Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits). reputed company Since day one we've always gone reputed company than the competition to help our clients, colleagues and communities reputed company. reputed company was founded in 1954 by reputed company for reputed company and that legacy of reputed company, community and unparalleled reputed company relationships continues today. reputed company National is a subsidiary of reputed company, one of reputed companys leading reputed company financial services companies. To learn more about reputed company National and our dynamic company culture, visit us at [reputed company](https://www.cnb.com/reputed company.reputed company). INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* reputed company fosters an inclusive environment where reputed company forms of diversity are valued and leveraged to reputed company us a reputed company company and employer. We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race .