Exchange Admin / M365 Admin

Exchange Admin / M365 Admin Role Summary: We are seeking an experienced Microsoft 365 L2 Engineer to support, administer, and troubleshoot M365 services for our global customer. The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory. This role provides L2 operational support, escalations, and service improvements. Key Responsibilities: Support during USA hours and flexibility to be available during non-business hours for any outage supportWork with OEM to handle issues and supportProvide support for Microsoft 365 services including: Exchange Online (mail flow, mailbox issues, transport rules) Teams (meetings, collaboration, voice basics) SharePoint Online & OneDrive (permissions, sync issues, site access) Microsoft Forms, Planner, Power Automate (basic troubleshooting) Manage user provisioning, licensing, and access in Azure ADAssist with user onboarding/offboarding processesTroubleshoot Outlook/Exchange connectivity, mailbox migrations, distribution lists, and shared mailboxesAssist users with Teams collaboration issues, channels, Teams policies, and feature administrationAdminister Conditional Access, MFA, and security policiesSupport DLP, retention labels, sensitivity labels, and encryptionHandle security alerts related to compromised accounts, login anomalies, and phishing reportsManage identity lifecycle operations and Azure AD group administrationSupport Intune device enrollment, compliance policy issues, and application deploymentsTroubleshoot configuration profiles, compliance failures, and update policiesManage tickets, SLA adherence, and escalations from L1Perform tenant monitoring and service health reviewsMaintain SOPs, runbooks, and documentation Required Skills: Strong hands-on experience supporting Microsoft 365 services in enterprise environments Exchange Online Administration Teams Administration & Troubleshooting SharePoint Online & OneDrive Support Azure AD / Entra ID Administration Intune Support (L2 Level) Conditional Access & MFA DLP & Email Security Outlook Troubleshooting & Mail Flow Management Strong communication and problem-solving skills Preferred Qualifications: Certifications: MS-900, MS-102, AZ-900, SC-900Hybrid Exchange Environment ExperiencePowerShell scripting basicsKnowledge of Microsoft Defender for Office 365 Education: Bachelors degree in IT, Computer Science, Engineering, or equivalent experience. Location: Pune Experience: 68 Years .